They beat the "champ"!!

July 26, 2017

I live over 1,100 miles away, and over the years while here on vacation, have visited Betten Baker Honda a few times for an oil change or minor repair. Each visit left me very impressed with the Service Department. This summer, I had the unfortunate experience of replacing my Civic. My plans were to return home and purchase my 5th Honda from my home dealer, but decided to do some "window shopping", look at three different models, and see just what the Sales Department was like. They were informed at the beginning of my loyalty back home, problems with looking at multiple vehicles, time and insurance issues, etc, and all the while knowing that this would not be the site of my service needs.. Their reply, "give us a chance to earn your business"! That's when I said, "you can't tie, you must beat the champ". My Sales Rep, (Ben Smallegan), and Sales Manager (Joe Grimm) went to work and kept me totally informed at every step of the process. When it looked as if the end was near for them, they agreed to pursue some innovative ideas,,,,, and tomorrow morning,,, I will drive away from Betten Baker Honda in my new 2017 Civic!!!! If there is a better dealership than Betten Baker Honda, I would sure like to know were!!!!! OUTSTANDING EXPERIENCE!!!!

"2017 Civic Type R"

July 11, 2017

I purchased a 2017 Civic Type R from Betten Baker Honda. Tony Alcala and his team were simply fantastic from beginning to end. I've purchased many cars in the past and this experience by far surpasses them all. Tony was patient and kept me informed throughout the entire process. They accommodated and exceeded all my needs. I HIGHLY recommend that you give them a visit and specifically ask for Tony. He's a true car enthusiast and truly cares about the customer and not the check, a rare quality in the car business. Thanks so much for making my dream come true and helping me buy my Civic Type R!

Purchasing Experience

June 20, 2017

My purchasing experience for my new car was absolutely awesome. My sales person was very down to earth and very easy to work with. It was the best experience I have had in purchasing a vehicle. I truly look forward to working with this dealership again with any new purchases in the future

They go the extra mile!"

June 9, 2017

I can't provide enough accolades for Tony Acala and Joe (GM). They went the extra mile to help with my turning in my lease and facilitating a buyout for it. THEY are amazing. I drove 225 miles one way to have Tony handle this and the drive was every mile... WORTH IT!!!! Thanks Tony & Joe! You're the best.

Friendly Service

May 29, 2016

Knowledgeable, quick, personal and friendly service, which is the norm, is what I experienced while in Betten for a routine oil change and maintenance check.

Julie at Betten is Awesome!

May 26, 2016

Service is always awesome !!! Julie takes great care of her customers!! She is friendly and knowledgeable about her job. I don't feel like I am just another customer when I am there :)

"Deer hit on M 40"

May 23, 2016

Good repair job, pleased with service , very helpful. We love our Honda, just 10,000 miles on it, so needless to say we are so glad it was repaired so Good. Thankyou

Convenience, quality service department

May 17, 2016

Saturday afternoon service hours saved the day. The service writer kept me up to the minute on my service.

New Honda owner

May 15, 2016

New owners of a Honda. We were traveling and needed an oil change, Betten Honda was on our way, so I made an appointment. JULIE, was who we made the appointment with on the phone, she was great through the appointment process. We arrived a hour hour early, but were able to get right in! We ended up having all our fluids changed, and they were able to do that without delaying our travels too much. We live 70 mile away from Betten Honda, with several dealer closer, but with the customer service we recieved at Betten Honda in Muskegon, we will make them our new service center :) Julie was the person we dealt with on the phone, at check in, and at check out, we can't say enough about the awesome customer service we recieved from her!!!!

Strong Team

May 27, 2016

From beginning to end it was a great experience. Teresa was incredible to work with, Joe did a nice job closing the deal and Adam was great to work with on the financing. Better Honda has a very strong team selling their products.

Oil Change and tire rotation

May 25, 2016

I had a basic oil change and tire rotation. I was there about 1/2 hour! They even washed my car! Very happy.

My Honda crv

May 22, 2016

Excellent service as always our service rep julie always friendly and knowledgeable, service was done quickly with little wait time

Car wouldn't start.

May 21, 2016

We called Betten Honda and they told us to call our roadside service number on the key. They came out within 30 minutes and jumped the car and told us to go directly to Betten Honda. They took us right in and checked the car out and couldn't find anything wrong. Told us they would leave the issue open for a couple of days and gave us a direct number to call should we have problems again. So far it has been fine. We were very satisfied with the response we got.

"Professional and friendly"

April 4, 2016

Every person I worked with helped to make my experience great. This is my third vehicle from this dealership and plan to continue working with them in the future. I think they are just good people.

Treated us like family

April 26, 2016

We had the very best experience here! Pete, Adam, and Scott had our best interest every step of the way! They found the exact SUV we were looking for and had it brought in! They made the whole process enjoyable and easy. We will be recommending all of our friends and family! Thank you all in the used Car department! You guys rock!!